New York-based investment banking and financial services firm Cowen and Co. has moved its global sales systems to the cloud using Salesforce.com. So far, Cowen’s CIO Daniel Flax is pleased. Using cloud services has helped the company lower upfront technology costs, decrease downtime and support additional services. But he’s trying to come to grips with cloud security issues. Cloud computing is indeed cloudy, and this lack of transparency is troubling to many.