The results of the statistic analys

The results of the statistic analysis were presented in these parts and computed
in frequency and percentage for general information of receptionists while mean and
standard deviation (S.D.) were displayed in order to reveal competence and problems
in English verbal communication skills of Thai receptionists who work in guesthouses
or hotels at Khaosan road with A five-point Likert scale. Results are distributed into
2 parts as follows