2. Self-management
Self-management is when you’re able control your emotions and manage them in healthy ways. Self-managed people use self-awareness to recognize their feelings as they happen and do not let them get out of control. They use rational thoughts to set goal, develop action plans for structuring their emotional lives, and short-circuit impulsive actions.
3. Social awareness
Social awareness involves understanding the emotions, needs and concerns of other people. Social awareness incorporates the ability to empathize, which means sensing others’ feelings and perspective, and taking an active interest in their concerns.
People with exceptional social awareness are likely to do well in customer service oriented roles as they can build rapport by anticipating, recognizing and meeting customers’ needs.
Organizational awareness is an aspect of social awareness that is especially relevant in the workplace. It determines your ability to read the currents of organizationallife, build decision networks and navigate politics.
4. Relationship management
To excel in relationship management, you must pull together your self-awareness, self-management and social-awareness skills in such a way that you are able to develop and manage relationships, face conflict and work well in a team.
Relationship management involves sensing what others need in order to develop, and developing their abilities. People with this competence offer useful feedback and identify people’s needs for development. They are skilled at persuasive and influencing; fine-tuning presentations to appeal to the listener.
Relationship management is essential for conflict management as it enables you to negotiate and resolve disagreements by manage difficult people and tense situations with diplomacy and tact.