In her introduction to the client,

In her introduction to the client, it was important for the workplace counselor to define her role within the organization and the boundaries of confidentiality. Failure in this area may destroy the credibility and reputation of a counseling service (Sugarman,1992) Carroll,1997). Once the client’s concerns had been allayed and formal details completed, the aim of the first session was primarily assessment and the development of a therapeutic alliance.