Hi Pantip,Thanks for contacting us.

Hi Pantip,

Thanks for contacting us. We received your information but couldn’t complete your unlock request for Find My iPhone.

Product: iPhone 5s
Serial number: C39LJET7FRC7

We need the original sales receipt to show proof of purchase of the product. To be considered valid, the receipt must include this information:

• Reseller’s name, address, and phone number or website URL
• Date of purchase when the product was originally sold
• Itemized product information, including price and product serial number
• Total price paid

The serial number can be typed or handwritten. If the reseller didn’t provide the serial number on the receipt, you can write the number on the receipt before you send it. For help finding your product’s serial number, see this article:

https://support.apple.com/en-gb/HT204308

If your receipt doesn’t include this information, you can take a screenshot of your online receipt. You can also contact the authorized reseller to get a copy of your receipt.

If the receipt you send us doesn’t include all of the above information, we can’t complete your request.

For more information on Find My iPhone Activation Lock, see this article:

https://support.apple.com/en-gb/HT201365

When you’re ready to submit your proof of purchase, contact us by phone. To find the right phone number, see this article:

https://support.apple.com/en-gb/HT201232

Make sure you have your case number and your product’s serial number when you call.

We look forward to hearing from you.

Thanks,