Understanding the end-user experien

Understanding the end-user experience is
also key to monitoring your services in the
cloud. In the cloud, you don’t always have
access to the infrastructure and applications
being delivered. When IT, as a consumer of
cloud services, doesn’t monitor the experi-
ence of end-users accessing those services,
you have no idea whether the services are
performing well and meeting expected
service levels. However, if you monitor the
end-user experience when trying to access
the cloud, then you have a better sense of
whether your customers are getting the
service you paid for and expect.
Closing Thoughts Like a good therapist, behavior learning
technology analyzes behavior (in this case,
of end users and applications) with the
goal of maximizing health (in this case, of IT
and the business). The technology provides
real-time visibility related to the end-user
experience so that you can detect problems
more quickly, effi ciently, and eff ectively to
support the business. You can do a better
job of identifying the root cause of the prob-
lem, as well as remediating application and
infrastructure issues before they impact
critical business services. Finally, you can
avoid costly application outages, increase
customer satisfaction and loyalty, improve
the availability and quality of service, and
optimize the costs associated with managing
business critical applications and services.
For more information about end-user experi-
ence monitoring and behavior learning, visit
www.bmc.com/end-user-experience and
www.bmc.com/proactivenet.
BUSINESS RUNS ON I.T.
I.T. RUNS ON BMC SOFTWARE.