Responsibilities• Supervise a small

Responsibilities
• Supervise a small team of 4-5 staff as part of the Account Review & Monitoring team.
• Daily review of ‘Approved’ LINE@ sign ups to ensure accounts comply with guidelines.
• Identify inefficiencies in existing workflow, processes and establish action plan to maximize operational performance.
• Regularly coach and mentor the Monitoring and Review team to ensure that the guidelines are regularly complied with.
• Ensure that pre and post sign-up issues are resolved in a timely manner either through email and/or phone call.
• Closely coordinate with LINE@ Japan team for technical advice and resolving issues.
• Create standardized training documentation and update when necessary.
• Report on account activation and pending accounts on weekly basis to Senior Manager.
• Responsible for SLA (Service Level Agreements) as set by the company.
• And other related ad hoc tasks assigned by LINE manager.
Qualifications
• 3-4 years Customer service background is a plus.
• Bachelor’s degree in any field.
• Comfortable with multitasking.
• Has mature judgment and objectivity.
• Ability to work responsibly, effectively in a group and unsupervised.
• Shows initiative and is a fast learner.
• Great attitude and strong desire to grow within a fast growing company.
• Experience with Microsoft Office (Excel, Powerpoint) and internet applications.
• Able to handle uncertainty well