understand that you still haven’t r

understand that you still haven’t receive the refund on your account. I can definitely understand your eagerness to get your money back for this purchase as I also don't want to be charged for something I did not receive. Let me look into this and provide you with the information needed to help you reach a resolution.

Kreangsak, we issued you a refund on 04/30/2015. The refund should be available within ten business days of when we processed it. If you still haven't received your refund after waiting ten business days, just let me know. I'll be happy to investigate your case further.

We honor your patience and understanding, Kreangsak. If you have additional concerns, please reply to this email and I will be more than happy to assist you.