The receptionist's role is to greet and welcome visitors. At times a visitor may be unhappy due to receiving poor service or a damaged product. The goal in handling an unhappy visitor is mutual agreement and satisfaction for both the customer and the company. The receptionist will need to listen carefully and understand what the problem is and then handle the situation. The objective is to solve an unhappy visitor's problem before she leaves. The result should be a win-win situation for both sides