Dear Kridsada,I hope you are doing

Dear Kridsada,

I hope you are doing well today!

Thank you for contacting eBay Customer Service. My name is Levy and I understand that you are worried right now because you have not received the item. I would surely feel the same if I were in your situation. This is not the kind of experience that we want you to have in your purchase. This is definitely something that I can help you out with.

Thank you for providing us the item number. Upon careful review on your account Kridsada, I found out that you are talking about the 1 Cup stove Expresso Coffee Maker. I have found out that you have already opened an Item Not Received Request for this item. It is good to know that you were able to take advantage of the eBay Money back Guarantee.

Please understand though that since the seller did not provide a tracking number, we are not able to check the status of the shipment since it is the seller who shipped it to you.

You do not need to worry though as you have the option to escalate the request if the seller remains unable to resolve your concern. By escalating the request, you are asking eBay to step into the situation and come up with a decision within 48 hours.

Please follow these steps to escalate the request:

1. Click on "My eBay" at the top right portion of most eBay pages and choose "Summary" from the drop down.
2. Click on the "Account" tab and choose "Resolution Center" from the drop down.
3. Scroll to the bottom right of the page and click on the “See details” link.
4. Click on the "Ask us to step in and help" option and click the "continue button after.
5. Click on the dropdown for the "Tell us what the problem is" section and choose a reason.
6. Type in a message/details that can help us make a decision in the box provided.
7. Click on the "Ask us to step in" button.
We will review the case after you escalate it and we guarantee to issue you 100% refund in behalf of the seller.

If you want to give more time for the item to arrive, please do not forget that if you do not escalate the request before February 15, 2016 , we will consider that the situation has been resolved. We will automatically close the case.

I am confident that this information will be helpful in your concern about an item you have not received Kridsada.

Thank you for choosing eBay! We value your business with us.

You have a very nice week! Take care Kridsada.

I wish this year brings you more success and happiness!



Truly,

Levy M.

eBay Customer Service