Submission and indexing
There are many ways by which knowledge or information can be
gathered and submitted into the KM system. Information can be collected
from existing data storage systems within an organization, for example, from
the hard disks of computers belonging to the staff. Information can also be
automatically captured as they are created, for example, from structured
reports being prepared by the staff. Alternatively, authors can first write the
reports and submit them when complete. It is important that the process of
submitting information or knowledge be designed in a way that it is as natural
as possible. It must be unobtrusive and as closely integrated as possible with the
organization’s day-to-day systems and processes. In this manner, the users will
be more likely to submit their contributions and follow the set procedures.
Submission and indexing
There are many ways by which knowledge or information can be
gathered and submitted into the KM system. Information can be collected
from existing data storage systems within an organization, for example, from
the hard disks of computers belonging to the staff. Information can also be
automatically captured as they are created, for example, from structured
reports being prepared by the staff. Alternatively, authors can first write the
reports and submit them when complete. It is important that the process of
submitting information or knowledge be designed in a way that it is as natural
as possible. It must be unobtrusive and as closely integrated as possible with the
organization’s day-to-day systems and processes. In this manner, the users will
be more likely to submit their contributions and follow the set procedures.
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