An item left behind by guest either

An item left behind by guest either in the room or in public area identified by any staff and brought under the notice of Housekeeping is termed as “Lost and Found” item.
o There should be one dedicated location to receive lost and found items whether it is found in guestrooms, meeting rooms, public area or restaurants.
o The lost items must be secured in a locked closet or area that has highly restricted access.
o Employees are instructed to bring items to lost and found area, with valuables receiving immediate attention.