You are now out on your own and hav

You are now out on your own and have a van (that is what it says in the logbook) and a set of tools, but use the term TOOLS lightly. The calls are now flooding in - literally, as most of them are water leaks, this is when you don the hat of a plumber and are now the face of the company in the customers eyes and always will be. As your confidence grows you, begin to feel that you can fix anything, but in reality, half the service department is following behind you and you are affectionately known as the rubber ball as everything you hit bounces. This will disappear over the next year and you will receive the title of engineer who is all right - especially when he covers my 24hr callout. At this point, you empty out all the hats from the bag and put them on at the same time, very fetching.